- Founded in August 2000, Beijing CCID Tong Call Center Co., Ltd. (hereinafter shortened as “CCID Call”) is the core enterprise affiliated to CCID Group, and concentrates on consulting and outsourcing business. It is professionally engaged in Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Knowledge Process Outsourcing (KPO) in customer service management field. The company is headquartered in Beijing, with an embranchment institution in Shanghai.
Relying on the powerful resources platform of CCID Group, the competitive advantages of its industry resources, operation experience and professional technical ability, CCID Call steadily holds its business philosophy of continuing to provide the highest quality services with lower cost to its customer. CCID Call is committed to providing outsourcing call center services, customer care, customer analysis, and customer relationship management to upgrade the customer lifetime value.
As one of the earliest domestic enterprises dedicated to providing outsourcing service in China, CCID Call’s professional services including inbound, outbound, staff outsourcing, offshore outsourcing, quality control, business process reengineering, knowledge management and customer analysis, as well as the construction of business process management system, workforce management system, data resource management system and customer relationship management system. Its clients cover government, finance, telecommunication, automobile, electronic information fields. CCID Call dedicates to become the NO.1 expert on database marketing, the NO.1 brand for outsourcing service operator, and the NO.1 consultant on customer service management.
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