Contact center outsourcing has not always been viewed as a favorable move, especially when it eliminates U.S.-based jobs and sends those opportunities overseas. In reality, however, outsourcing within the contact ...
Only 9 percent of US consumers reported that their most recent call center experience was handled by an offshore agent, down from 15 percent in 2008. According to the Call ...
From modest beginnings 25 years ago, India has become a magnet for multinationals‘ overseas IT operations. But the reasons for having a captive unit in India have been undergoing a ...
The warning from the Chartered Institute of Personnel and Development (CIPD) last week on the dangers of the proposed immigration cap should be a stark warning to us all about ...
The Institute of Clinical Research in India (ICRI) has formed a strategic partnership with Accenture, the global management consulting, technology services and outsourcing company, to develop an educational programme in ...
Deutsche Bank is moving a portion of its back office processes from Infosys BPO to its captive centre in the city. ...
Mahindra Satyam on Thursday said it is looking to tap opportunities coming from the recent reforms in the US healthcare sector. ...
With the recent development of the service outsourcing industry, an increasing number of financial institutions (including banks, securities companies, insurance companies and fund management companies) use financial service outsourcing to ...
Outsourcing firms have claimed their prospects won’t be harmed by government spending cuts. ...
Fujitsu today announced it has been positioned by Gartner, Inc. in the "leaders" quadrant of two Magic Quadrant reports: Help Desk Outsourcing, Europe[1], and Desktop Outsourcing, Europe[2]. The reports were ...
Buying Solutions, the public sector procurement agency awarded Bull IT a framework agreement for IT Managed Services. ...
As many fear about the repercussions of cloud software on India’s IT services industry, the country’s second-largest IT services firm is scripting a uniquely Infoscion way of converting the challenge ...
Tata Consultancy Services (TCS) has become the second-largest insurance business process outsourcing (BPO) provider in the UK, after winning two deals worth £250 million (around Rs1,800 crore). UK-based Capita is ...
Evalueserve has revised its Knowledge Process Outsourcing (KPO) industry forecast. The company believes that the recent Great Recession has taken a three-year bite out of the KPO industry‘s growth. ...
The main advantage of outsourcing highly potent API (HPAPI) manufacture is that it eliminates the need to invest in expensive containment infrastructure, which can also be complex to engineer, install ...
Technology, outsourcing and consulting major Accenture Inc. (ACN), recently secured a contract extension worth $160.0 million for 7 years from Educational Testing Service (ETS), which is an organization involved in ...
The European IT infrastructure services provider‘s unaudited results for the six months ended 30 June 2010 revealed that adjusted profit before tax increased 16.6% to £21.3m (2009: £18m). Group revenues ...
Japanese consumer electronics giant Sony Corp is increasing outsourcing of television manufacturing to contract makers, primarily its Taiwanese partners, during this fiscal year to boost its market share, a high-ranking ...
When Conair CIO Jon Harding needed programmers to develop custom functionality for the mobile ERP software that supports its sales staff in Latin America, he had a number of options, ...
Driven by the need to consolidate after massive build-outs in the mid-2000s, enterprises are investing in more modular and energy-efficient data center designs. The question, more than ever, is whether ...
